Terms and Conditions – 111com Pakistan Online Casino

1 Introduction

Welcome to 111com — Pakistan's dedicated online casino and gaming platform available at https://111com.bet (the "Platform"). These Terms and Conditions ("Terms") apply to all users of the Platform, including visitors, registered players, and anyone accessing any part of the 111com website or its services.

By accessing the Platform, clicking "I Accept," registering an account, making a deposit, or placing any bet, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you are acting on behalf of another person or a legal entity, you confirm that you have the authority to bind that person or entity to these Terms.

111com reserves the right to update or amend these Terms at any time. Any changes will be communicated to registered players via email or on-platform notification and will take effect upon the date specified in that communication. Continued use of the Platform after that date constitutes acceptance of the revised Terms.

These Terms should be read alongside the 111com Privacy Policy and the Responsible Gaming Policy, both of which form part of the overall agreement between you and 111com.

2 Eligibility Requirements

To register and maintain an active account on 111com, you must meet all of the following eligibility criteria at all times:

• You must be at least 18 years of age. 111com strictly prohibits access by minors. Any account found to belong to a person under 18 will be immediately and permanently closed, and all balances will be forfeited.
• You must be a natural person (not a corporation, trust, or other legal entity registering as an individual).
• You must be accessing the Platform from a jurisdiction where online gaming is not explicitly prohibited under applicable local law. It is your personal responsibility to verify the legal status of online gaming in your location before registering.
• You must not be a current employee, director, officer, or contractor of 111com or any of its affiliated companies, game studios, or payment partners.
• You must not have been previously excluded, self-excluded, or banned from the 111com Platform under any prior username or account.
• You must be acting on your own behalf and with your own funds — not on behalf of a third party.

111com reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation within the specified timeframe may result in account suspension and withholding of pending withdrawals pending review.

3 Account Registration and Security

Each player is permitted to hold one account only on 111com. Duplicate accounts — whether created intentionally or inadvertently — are a breach of these Terms and will result in the closure of all associated accounts and the forfeiture of any associated balances and bonuses.

When registering, you must provide accurate, complete, and current information including your full legal name, valid Pakistani mobile number, and a working email address. You are responsible for keeping this information up to date. Providing false, misleading, or incomplete information is a breach of these Terms and may result in immediate account closure.

You are solely responsible for maintaining the confidentiality of your account password. 111com will never ask for your password via email, live chat, or any other communication channel. If you believe your account has been accessed by an unauthorised person, you must notify 111com support immediately via live chat or email at support@111com.bet.

Know Your Customer (KYC) Verification: Before processing any withdrawal, 111com requires identity verification. You will be asked to provide a copy of a valid government-issued photo ID (CNIC, passport, or driving licence) and, in some cases, proof of your registered payment method. This is a one-time process and documents are stored securely in accordance with the 111com Privacy Policy. Accounts that fail to complete KYC within 30 days of their first withdrawal request will have that request cancelled and may be subject to account review.

4 Deposits and Withdrawals

All financial transactions on 111com are conducted in Pakistani Rupees (PKR). There is no currency conversion at any stage of the deposit or withdrawal process.

Accepted Deposit Methods: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard debit or credit cards. The minimum deposit is Rs 200. Maximum deposit limits vary by payment method and account tier and are displayed in the cashier section of your account.

Withdrawal Processing: Withdrawals are processed to the same method used for the most recent deposit wherever technically possible. The minimum withdrawal amount is Rs 500. 111com does not charge withdrawal fees; however, your payment provider may apply their own transaction charges. 111com is not responsible for fees imposed by third-party payment providers.

Processing Times: Easypaisa and JazzCash withdrawals are typically processed within 5–15 minutes of approval. NayaPay and SadaPay withdrawals process within a similar timeframe. IBFT bank transfers are processed within the same business day for requests submitted before 5:00 PM PKT. Visa/Mastercard refunds may take 3–5 business days depending on your issuing bank.

Withdrawal Conditions: All deposits must be wagered at least once before a withdrawal can be processed. This means if you deposit Rs 1,000, you must place bets totalling at least Rs 1,000 before requesting a withdrawal of that deposited amount. Bonus funds carry their own wagering requirements as specified in the applicable promotion terms.

5 Bonuses and Promotions

111com offers a range of bonuses and promotions to registered players, including but not limited to the welcome bonus, daily reload bonuses, cashback offers, and free spins. All bonuses are subject to the following general conditions, plus any specific conditions stated on the promotion page:

• One bonus per player, household, IP address, and device. Attempts to claim the same promotion multiple times will result in bonus forfeiture and may result in account suspension.
• Bonuses are credited to a separate bonus balance and must meet the applicable wagering requirement before they can be converted to withdrawable funds.
• The standard wagering requirement for deposit bonuses on 111com is 30x the bonus amount unless a different figure is stated explicitly on the promotion page. Only real-money bets count towards wagering requirements; bets placed using bonus funds count at the rate specified for each game category.
• Not all games contribute equally to bonus wagering. Slots typically contribute 100%. Table games, Teen Patti, and live dealer games may contribute at a reduced rate as specified in the applicable promotion terms. Crash games and Aviator contribute at 50% unless otherwise stated.
• Bonuses expire 30 days from the date of credit unless a different expiry period is stated. Expired bonuses and any associated winnings are removed from the account without notice.
• 111com reserves the right to withdraw, modify, or cancel any bonus or promotion at any time with reasonable notice to affected players.
• Bonuses may not be transferred between accounts, sold, or exchanged for cash outside of the normal wagering and withdrawal process.

6 Game Rules and Fair Play

All games available on the 111com Platform are provided by licensed third-party game studios including Pragmatic Play, Spribe, Evolution Gaming, Play'n GO, NetEnt, and others. Each game operates according to its own published rules, which are accessible within the game interface.

All games use a certified Random Number Generator (RNG) that has been independently tested and certified by third-party testing laboratories. The Return to Player (RTP) percentage for each game is displayed in the game information panel. These figures represent theoretical long-run averages across millions of game rounds, not per-session guarantees.

For provably fair games — including Aviator, JetX, Mines, and Chicken Road — the outcome of each round is cryptographically determined before bets are placed. Players can independently verify the outcome of any round using the seed verification tool provided within each game interface.

In the event of a technical malfunction, game disconnection, or software error that interrupts a game round in progress, 111com's policy is as follows:

• If a bet was placed and the game did not resolve, the bet stake will be returned to the player's real-money balance.
• If a game result was reached and recorded on the 111com server before the disconnection, that result stands and the win or loss is applied accordingly.
• In cases of ambiguity, 111com's server logs constitute the authoritative record of game outcomes. Players who dispute a result must contact support within 72 hours of the round in question with their game round ID.

7 Prohibited Conduct

The following actions are strictly prohibited on the 111com Platform and will result in immediate account suspension, forfeiture of all balances, and where applicable, reporting to relevant authorities:

• Registering more than one account, or assisting another person in circumventing the one-account-per-player rule.
• Providing false, forged, or altered identity documents during KYC verification.
• Using stolen, unauthorised, or fraudulently obtained payment methods for deposits.
• Engaging in money laundering or any form of financial fraud using the 111com Platform.
• Using automated software, bots, scripts, macros, or any artificial means to interact with games or exploit platform functionality.
• Exploiting software bugs, glitches, or technical errors for financial gain without immediately reporting them to 111com support. Any winnings obtained through an unintentional error are not legitimate and will be recovered.
• Coordinating with other players to guarantee wins or circumvent game mechanics (collusion).
• Using a VPN, proxy, or other IP-masking service to circumvent geographic or account restrictions.
• Threatening, harassing, or abusing 111com support staff or other players through any communication channel.
• Accessing or attempting to access another player's account without their authorisation.

8 Account Suspension and Closure

111com reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete KYC verification within the specified timeframe.
• Reasonable suspicion of fraudulent activity, money laundering, or criminal conduct.
• Duplicate account detection.
• Account inactivity for a period of 12 consecutive months with a positive balance — in which case 111com will make reasonable efforts to contact the player before taking action.
• Player request for self-exclusion under the Responsible Gaming programme.

If an account is closed for reasons other than a Terms breach or fraud, any remaining real-money balance (excluding bonus funds that have not met wagering requirements) will be returned to the player via their registered payment method within 10 business days of the closure date.

Player-Initiated Closure: You may close your 111com account at any time by contacting support via live chat or email. Once a closure request is received, the account will be deactivated within 24 hours. If you are requesting closure due to gambling-related concerns, please also inform our support team so that your details can be added to our self-exclusion register.

9 Intellectual Property

All content on the 111com Platform — including but not limited to the website design, logos, graphics, game interfaces, text, software, and marketing materials — is the property of 111com or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gaming purposes in accordance with these Terms. This licence does not include the right to:

• Reproduce, distribute, or publicly display any content from the Platform without prior written authorisation from 111com.
• Decompile, reverse engineer, or attempt to extract the source code of any software used in the Platform.
• Create derivative works based on the Platform or its content.
• Use the 111com name, logo, or branding in any manner that suggests endorsement or affiliation without written consent.

10 Privacy and Data Protection

111com collects, stores, and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By registering on 111com, you consent to the collection and use of your personal information as described in that policy.

111com will never sell your personal data to third parties for marketing purposes. Data is shared only with payment processors, game studios, and regulatory bodies as required for the operation of the Platform and compliance with applicable legal obligations.

All data transmitted between your device and the 111com Platform is encrypted using industry-standard 256-bit SSL/TLS protocols. Financial data is processed through PCI-DSS compliant payment gateways and is never stored in plain text on 111com servers.

11 Responsible Gaming

111com is committed to promoting responsible gaming practices. We believe that gaming should be an enjoyable, recreational activity — not a source of financial hardship or personal distress. The following tools are available to all registered players at no cost and can be activated directly from account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit. Once set, limits take effect immediately. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period.
• Session Time Reminders: Set alerts that notify you after a specified duration of continuous play.
• Cooling-Off Period: Temporarily suspend your account for a period of 24 hours to 90 days without closing it permanently.
• Self-Exclusion: Request permanent exclusion from the 111com Platform. Self-excluded accounts are immediately closed and cannot be reopened. Any remaining balance is returned to the player's registered payment method.

If you believe you or someone you know may have a problem with gambling, please visit our Responsible Gaming page for detailed guidance and resources. Our support team is also available 24/7 to discuss any concerns in confidence.

12 Limitation of Liability

To the maximum extent permitted by applicable law, 111com shall not be liable for any of the following:

• Any loss of funds resulting from gaming activity on the Platform, including losses resulting from game outcomes, failed cash-out attempts, or market movements in jackpot prize pools.
• Temporary unavailability of the Platform due to maintenance, technical failures, or circumstances beyond 111com's reasonable control (including but not limited to internet outages, natural disasters, government action, or third-party service failures).
• Loss or damage to your device, software, or data arising from your use of the Platform.
• Any indirect, consequential, or punitive damages arising from your use of or inability to use the Platform.

111com's maximum aggregate liability to any individual player arising from any claim related to the use of the Platform shall not exceed the total amount deposited by that player in the 12 months immediately preceding the claim.

Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, or any other liability that cannot be lawfully excluded.

13 Amendments to These Terms

111com may amend, update, or replace these Terms at any time. When material changes are made, registered players will be notified via the email address associated with their account and/or via an on-platform notification at least 7 days before the changes take effect, unless the change is required immediately to comply with a legal obligation or to address a security concern.

The "Last Updated" date at the top of this page reflects the most recent revision. We recommend reviewing this page periodically to stay informed of any changes. If you continue to use the 111com Platform after the effective date of revised Terms, you are deemed to have accepted those revisions. If you do not accept the revised Terms, you must close your account before the effective date.

14 Governing Law and Dispute Resolution

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws applicable to 111com's operating jurisdiction. Players are encouraged to raise any concerns in the first instance with the 111com support team, who will make every effort to resolve the matter promptly and fairly.

Dispute Process: If you have a complaint about any aspect of your 111com experience — a disputed game outcome, a withdrawal issue, a bonus disagreement, or any other matter — please follow this process:

1. Contact 111com support via live chat or email at support@111com.bet, providing your full account username, the date and time of the incident, and a clear description of your concern.
2. Our support team will acknowledge your complaint within 24 hours and aim to provide a full response within 5 business days.
3. If you are not satisfied with the support team's response, request escalation to the 111com disputes review team. Escalated cases are reviewed by a senior team member and responded to within 10 business days.

111com is committed to resolving all player disputes fairly, transparently, and without undue delay. We do not use arbitration clauses that prevent players from accessing statutory rights they are entitled to under applicable local law.

15 Contact Us

If you have any questions about these Terms, or about any aspect of your 111com account or gaming experience, please do not hesitate to reach out:

• Live Chat: Available 24/7 directly on the 111com Platform — click the chat icon in the bottom corner of any page.
• Email: support@111com.bet — we aim to respond to all emails within 24 hours.

Our support team is made up of real people who are knowledgeable about the platform, trained to handle account and bonus queries, and authorised to escalate any matter that requires management-level review. We do not use automated responses for substantive queries — every communication is handled by a member of our team.

These Terms were last reviewed and updated in June 2025. Thank you for taking the time to read them. We hope you enjoy your experience on 111com.